Privacy Policy

SINGALONG CONNECT PRIVACY POLICY

Effective Date: July 6, 2026

SingAlong Connect (“SingAlong Connect,” “we,” “our,” or “us”) is a communications and online meeting platform owned and operated by Hallelujah Gospel Globally, headquartered in San Ramon, California, USA.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, applications, software, meetings, webinars, communications tools, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Account Information

When you create or manage an account, we may collect:

• Name
• Email address
• Username
• Password credentials (encrypted)
• Organization or company name
• Billing or subscription information
• Account preferences and settings

B. Meeting and Webinar Information

When you use the Services, we may collect:

• Meeting titles and descriptions
• Meeting IDs and links
• Participant names and attendance information
• Device and connection information
• Chat messages and shared files
• Poll responses
• Screen sharing activity
• Audio, video, and recordings (if enabled by the Host)

C. Technical and Usage Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Time zone
• Log data
• Crash reports
• Usage statistics and feature interactions

D. Communications Information

If you contact us, we may collect:

• Customer support requests
• Emails and communications
• Feedback and survey responses

2. HOW WE USE INFORMATION

We use information to:

• provide and operate the Services;
• create and manage accounts;
• host meetings, webinars, and communications;
• process recordings and cloud storage;
• improve platform performance and security;
• troubleshoot technical issues;
• prevent fraud, abuse, and unauthorized access;
• communicate with users;
• comply with legal obligations;
• and enforce our Terms of Use.

We may also use aggregated or anonymized information for analytics, research, and service improvement.

3. RECORDINGS AND CONTENT

Hosts may choose to record meetings or webinars.

When recording is enabled, participants may receive a notice through the platform.

Recordings may include:

• audio,
• video,
• chat messages,
• screen shares,
• shared files,
• participant names,
• and other meeting content.

Hosts are responsible for obtaining any legally required consent from participants.

Cloud recordings may be stored temporarily or for limited durations depending on:

• account type,
• storage availability,
• user settings,
• or operational requirements.

Users should maintain their own backups of important Content.

4. PUBLIC MEETINGS AND SHARED LINKS

Hosts may choose to publicly share meeting or webinar links.

Information shared during public sessions may be visible or accessible to participants and attendees beyond the Host’s organization.

Users should exercise caution when sharing confidential, sensitive, or personal information in public meetings or publicly accessible sessions.

5. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to:

• maintain login sessions,
• remember user preferences,
• analyze traffic and usage patterns,
• improve functionality,
• and enhance security.

You may control cookies through your browser settings, though disabling cookies may affect functionality.

6. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information:

• with service providers and infrastructure partners who help operate the Services;
• with affiliates of Hallelujah Gospel Globally;
• with Hosts, administrators, or account owners managing organizational accounts;
• when required by law or legal process;
• to protect rights, safety, or security;
• or in connection with a merger, acquisition, restructuring, or sale of assets.

We may also share anonymized or aggregated information that does not identify individuals.

7. INTERNATIONAL DATA TRANSFERS

SingAlong Connect operates globally.

Your information may be transferred to, processed, and stored in countries outside your country of residence, including the United States.

These countries may have different data protection laws than your local jurisdiction.

Where required by applicable law, we implement reasonable safeguards for international data transfers, including contractual protections and organizational security measures.

By using the Services, you acknowledge and consent to such transfers where permitted by law.

8. GDPR AND INTERNATIONAL PRIVACY RIGHTS

If you are located in the European Economic Area (“EEA”), United Kingdom, or another jurisdiction with similar privacy laws, you may have rights including:

• access to your personal data;
• correction of inaccurate data;
• deletion of certain data;
• restriction of processing;
• objection to certain processing activities;
• portability of certain data;
• and the right to lodge a complaint with a supervisory authority.

We process personal information only where we have a lawful basis to do so, including:

• performance of a contract,
• legitimate interests,
• legal obligations,
• consent,
• or other lawful grounds.

9. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under California privacy laws, including rights related to:

• access,
• deletion,
• correction,
• and certain disclosures regarding personal information practices.

We do not sell personal information as defined under California law.

10. DATA RETENTION

We retain information only for as long as reasonably necessary for:

• providing the Services,
• legitimate business operations,
• legal compliance,
• dispute resolution,
• security purposes,
• and enforcement of agreements.

Retention periods may vary depending on:

• account type,
• user settings,
• Content type,
• legal obligations,
• and operational requirements.

Some recordings, logs, backups, or system archives may remain temporarily stored even after deletion requests due to technical or legal limitations.

11. DATA DELETION REQUESTS

Users may request deletion of certain personal information by contacting us at:

info@hgsingalong.com

We may retain certain information where necessary for:

• legal compliance,
• fraud prevention,
• dispute resolution,
• security purposes,
• backup integrity,
• or enforcement of agreements.

12. SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

However, no online platform or transmission method can be guaranteed completely secure.

Users are responsible for:

• protecting account credentials,
• maintaining device security,
• and using secure networks when accessing the Services.

13. CHILDREN’S PRIVACY

The Services are not directed to children under 16 years of age.

We do not knowingly collect personal information from children under 16 without appropriate legal authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we may delete such information.

14. THIRD-PARTY SERVICES

The Services may contain links or integrations with third-party websites, applications, or services.

We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those third parties separately.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

If material changes are made, we will make reasonable efforts to provide notice through the website, application, or other communications.

Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

If you have questions, requests, or concerns regarding this Privacy Policy or privacy practices, please contact:

SingAlong Connect
A Service of Hallelujah Gospel Globally
San Ramon, California, USA

Email: info@hgsingalong.com